FREQUENTLY ASKED QUESTIONS
 

What areas do you service?
We service San Marcos, Escondido, Carlsbad, Oceanside, Vista, Encinitas, Rancho Bernardo, Poway, Solana Beach, Rancho Santa Fe and more. Call or email to check your area today. A delivery fee may apply.

What time do you deliver your the rentals?
Our rentals are typically delivered between 7am - 1:30pm at houses and vary for park rentals to accommodate special park rental time frames.

How long do I get to use the jumper?
A jumper rental at a house is an average of 4-6 hours and a park rental is for up to 5 hours of party time. Keep in mind, this is an average. Actual time could be more or less. We pick up all of our rentals by sunset. We strive to give our clients the most time possible, but after the sun goes down, the jumper gets damp and we do not roll our jumpers up wet. However, overnight rentals are available at an additional cost on Fridays and Saturdays.

Approx. Monthly Sunset times
January - 5:00pm
February - 5:30pm
March - 6:00pm
April - 7:00pm
May - 7:30pm
June - 7:30pm
July - 7:30pm
August - 7:30pm
September - 7:00pm
Beginning to Mid October - 6:30pm
Mid to End October - 6:00pm
November - 5:00pm
December - 4:30pm

What if I am having an afternoon party?
We offer overnight rentals at an additional charge. As long as your rental will be in the backyard or in a secluded area away from the "public", we can leave it overnight. *Each set up situation is different, so please call or email to check if we can provide an overnight option for you.

Do you have a minimum charge for delivery? 
All of our rentals have a $60 minimum before a delivery fee is applied. Holiday pricing might be slightly higher.

Can I pick up my rentals? 
We allow most party rentals to be picked up at our warehouse. Just call us for details and to schedule a time for pick up and drop off with one of our Bouncin’ Kids representatives.
Inflatables cannot be picked up by clients. Our trained Bouncin’ Kids Team has to properly set up, secure and take down inflatable units, for safety reasons.

Do I have to clean the rentals that I pick up before I return them? 
Yes! All rentals need to be free of any debris, mud, damage etc, when returned to our warehouse, (just as they were picked up). Otherwise, a cleaning fee will apply.

Is there a delivery fee for jumper rentals? 
Yes, a delivery fee will apply to all rentals that are delivered to your event location. Please keep in mind, we make two round trips to deliver a rental and pick it back up. We do take into account that there may be other deliveries in near your area, which is why we keep our delivery fees low. Please email us at info@bouncinkids.com or call us at 760-420-9580 to check your area today.

Do you rent at parks?
Yes, we are park approved. If we are not listed with your park, please let us know and we can forward our information to them. It is the client's responsibility to obtain a park permit in advance for the day of their party. Bouncin' Kids is not responsible for any rentals being shut down due to lack of obtaining a permit. Please contact your City's Parks and Recreation Department for more information about park permits and visit our Park Rentals page for more information.

Can I bring my own generator to the park?
For liability purposes, we cannot let you use your own generator with our equipment.

Are you licensed and insured to conduct business? 
Yes, we are licensed and fully insured. Not all companies are. We take our business seriously and adhere to all regulations for conducting a legitimate business. We have been in the rental industry since 2008 and are not a "fly by night" or "weekend" business. This is a full time job for us and having the proper insurance and licensing is of the utmost importance. This gives reassurance to all of our clients that we are a stable company that cares.

Is there a cleaning fee for your rentals?
Minimal grass in an inflatable is to be expected. If there is an abundance of debris, please make sure that the inflatable and/or other rentals are clean prior to the driver arriving to pick up. We thoroughly clean and sanitize all of our inflatables after each rental. If there are any of “out of the ordinary” messes, you will be charged a cleaning fee. If there is any type of food, candy, silly string, etc. found in/on an inflatable, you will be charged a cleaning fee, plus any damages found.

How do I reserve a rental?
Give us a call or email us and we will check availability for you. We require a credit card to reserve your rental. (Occasionally, a non-refundable deposit may be required depending on the circumstance of your order.)

Do you have a cancellation policy?
Please keep in mind, once you reserve a rental with us, that rental is allocated to you and we turn away other customers that request the rental you reserved. For this reason, we have the following cancellation policy terms;
Cancellation 14 days before your event date - No charge
Cancellation 8-13 days before your event date - 50% of the regular priced rental charge will be applied to credit card on file
Cancellation 7 days or less before your event date - 100% of the regular priced rental charge will be applied to credit card on file

*If you decide to cancel and incur a fee, that charge can be applied towards another rental as long as it within 30 days.

What happens if it rains?
If it rains or there are winds over 15mph on the day of your event, we will not deliver and you will not be charged a cancellation fee. However, once our rentals are delivered, we reserve the right to pick them up if weather gets bad and there are no refunds at that point.

What form of payment do you accept?
We accept cash, Visa, MasterCard, Discover and American Express. Prices listed on this site are cash discount prices. There is about a 8% increase if you pay with a credit or debit card. If you pay for your rentals in cash, please give your driver the amount you want him to keep. They do not carry change. Tips are always appreciated as the drivers work hard to provide excellent service for our clients.

Can I tip the delivery driver?
Absolutely! Our drivers work very hard to clean and sanitize the rentals and strive to provide an excellent service. Tips are always sincerely appreciated in the service industry.

What surfaces do you set up on?
We set up on grass, artificial turf, cement, pavers, bark, gravel, and asphalt. The cleanliness of our equipment is very important to us. For this reason, we can’t set up an inflatable on dirt. Sorry, no exceptions.

How much space is needed for an inflatable?
We need at least 2 feet around the inflatable for clearance and a 17' height clearance. IT IS UP TO YOU to measure your space accurately to ensure the driver can set up properly. The space needed for inflatables are listed on each inflatable's web page for your convenience. Please keep in mind trees, pergolas, awnings, etc. that are near, to make sure there is accurate space. We can overlap onto different surfaces when setting up a jumper. (So the jumper does not need to be 'all on grass' or 'all on cement'. We can do half and half as long as the area is level.)


-IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW ABOUT-
1. IF YOU ARE RENTING AN INFLATABLE, PLEASE MAKE SURE TO HAVE A CLEAR PATH TO THE AREA WHERE THE INFLATABLE WILL BE SET UP. THE PATH NEEDS TO BE AT LEAST 3' WIDE AND CLEAR OF ANY OBSTACLES SUCH AS TRASH CANS, BIKES, TOYS, ETC. PRIOR TO OUR DRIVER ARRIVING TO SET UP.

2. WE HAVE A STRICT "NO STAIRS POLICY" AND DO NOT GO UP/ DOWN STAIRS WITH OUR RENTALS. IF WE ARRIVE AND FIND THE EQUIPMENT CANNOT BE DELIVERED AND SET UP DUE TO ACCESSIBILITY ISSUES SUCH AS STAIRS, OBSTACLES, SMALL GATES, ETC, WE CONSIDER THIS A CANCELLATION AND YOU WILL BE FINANCIALLY RESPONSIBLE TO PAY THE FULL RENTAL AMOUNT LISTED ON YOUR RENTAL AGREEMENT. (NOT THE CASH DISCOUNT PRICE)

3. CHAIRS ARE DELIVERED FOLDED AND SANITIZED. TABLES WILL BE SET UP FOR YOU, BUT CHAIRS ARE SANITIZED AND STACKED FOR YOU TO ARRANGE AS YOU DESIRE, UNLESS OTHERWISE SPECIFIED. ALL CHAIRS NEED TO BE FOLDED BACK (THE WAY THEY WERE DELIVERED) AND FREE OF ANY DEBRIS BY THE BEGINNING OF THE SPECIFIED PICK UP TIME FRAME. TABLES MUST BE CLEARED OF ALL TAPE, PERSONAL BELONGINGS AND DEBRIS BY THE BEGINNING OF THE PICK UP TIME FRAME AS WELL. IF THE TABLES OR CHAIRS HAVE DEBRIS ON THEM, A CLEANING FEE WILL BE CHARGED TO YOUR CARD ON FILE.

4. IF YOU ARE NOT AT THE DELIVERY SITE AT THE AGREED UPON TIME, YOU WILL LOSE YOUR SPOT IN THE ROUTE AND INCUR A $40 CHARGE IN ADDITION TO YOUR TOTAL, PLUS A DELIVERY FEE, IF APPLICABLE. PLEASE KEEP IN MIND, ALL OF OUR DRIVERS FOLLOW A TIME FRAMED SCHEDULE. IN ORDER TO GET TO EACH DESTINATION ON TIME, WE NEED OUR CLIENTS TO BE AT THE DELIVERY LOCATION AT THEIR SPECIFIED TIME AND READY WITH PAYMENT.

 

If you have any further questions, feel free to email or call us!